AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries with over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.
We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.
Our culture of continuous improvement, safety, and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.
Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.
Position Objective:
Provide world-class Customer Service by exceeding customer expectations through the use of advanced soft skill techniques, advanced product and system knowledge, and timely and thorough problem/dispute resolution.
Key Accountabilities:
- Confer with Latin America team to provide information about products and services, quotes, order entry, order confirmations and invoice copies, customer complaints, and order status/maintenance.
- Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.
- New Customer Set-up in SAP includes working with the credit and collections department to process credit applications.
- Customer Master File Maintenance, including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
- Work with manufacturing plant personnel to expedite processing of goods in accordance with priorities and predetermined schedules in alignment with customer requirements.
- Assist Credit department with invoice disputes and billing error resolutions.
- Maintain updated knowledge on company products, procedures, pricing, shipping schedules and other information to handle customer requirements accurately and efficiently.
- Less than 10% travel may be required.
- Performs other duties as assigned.
Position Requirements:
Bilingual--Must be fluent in both Spanish and English;
Experience in SAP;
Previous Customer Service Experience;
Excellent follow-up skills;
Ability to multitask;
Key focus on maintaining relationships with Latin American customers.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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