Patient Experience Consultant, Patient Services Centers [United States]

 

Organization:

SMF-Sutter Med Foundation- Central

Position Overview:

Provide coaching and/or training to physicians and practices within as needed. Develop consistently excellent service and communication skills across all affiliate facilities to increase patient satisfaction, physician satisfaction and employee satisfaction. This position will train and promote evidence-based best practices for service behaviors and communication skills. Acts as a change agent, gaining commitment and eliciting follow-through from coaching clients. Will design and develop action plans and training resources to meet the needs of coaching clients throughout the organization.

Job Description:

• This position is hybrid, on occasion working on site and work from home eligible. Open to California residents only.

EDUCATION:

• Bachelor's: Bachelors in Healthcare Admin, Human Resources, Communications, Behavioral Health, Psychology, Counseling, Training & Development, Organizational Leadership, or Performance Improvement. or equivalent education/experience

TYPICAL EXPERIENCE:

• 5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Knowledge of the operations of a healthcare system and/or a medical office is required.
• Knowledge of IFC Coaching Core Competencies is required.
• Knowledge of Microsoft outlook, word, excel, and power-point applications in a windows environment is essential.
• Ability to effectively use external sources of information (like the internet, research journals and professional affiliations) is required.
• Must have verbal and interpersonal communication skills, be an effective listener with an understanding of how to influence and motivate others.
• Must have proficiency with inquiry-based coaching techniques.
• Must be able to develop and maintain effective relationships with physicians, management, support staff, patients and coworkers.
• Proven client-customer relations skills are required.
• Facilitation and presentation skills are required.
• Must be able to work with people with various backgrounds and experiences.
• Must have organizational, analytical and critical thinking skills, enabling an individual to work collaboratively with others at all levels of the organization.
• Must have the ability to effectively deal with multiple priorities in a fast-paced, ever-changing environment.
• Must be able sit for long periods of time at computer workstation.
• Must be able to stand for long periods of time while conducting training sessions.
• Must be able to safely lift and carry file boxes, portable laptop and projection equipment and other department related equipment or materials weighing up to 30 pounds without assistance.

Pay Range: $41.64 - $62.46 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.