Premier Orthopedics and Sports Medicine is looking for a Call Center Representative to work remotely as needed for our Chester County Orthopaedic division based in West Chester, PA.
At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
ESSENTIAL FUNCTIONS
- Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
- Collect all pertinent demographic information, insurance information, and medical information.
- Utilizes scheduling tool and referral system to schedule patient appointments.
- Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
- Answer and resolve all incoming calls and requests in a timely and accurate manner.
- Communicate with supervisor and/or leads about potential patient concerns.
- Triage and relay necessary messages to appropriate staff members.
- Ensure strict confidentiality of all health records and member information.
- Meets HIPAA guidelines.
- Other duties as assigned
QUALIFICATIONS:
- 1+ year of medical office scheduling/call center experience
- Orthopaedic experience is a plus!
- Good communication skills, both oral and written
