Job Title: Service Desk- Customer Support Specialist
Job Description:
We are seeking a highly motivated and experienced Customer Support Specialist to join our team. The ideal candidate will have a strong background in call center support and technical help desk assistance. If you have a passion for providing exceptional customer service and possess technical troubleshooting skills, we want to hear from you!
Responsibilities:
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- Provide excellent customer support through inbound and outbound calls in a fast-paced call center environment.
- Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Utilize technical knowledge to provide help desk support and troubleshoot technical issues for end-users.
- Maintain detailed records of customer interactions and follow up as necessary.
Requirements:
- 3+ yearsof experience in call center support, demonstrating proficiency in handling customer inquiries and resolving issues.
- 1 yearof experience in technical help desk support, with a solid understanding of IT troubleshooting.
- Excellent communication and interpersonal skills, with the ability to remain calm and patient under pressure.
- Strong problem-solving skills and a keen eye for detail.
- Tech-savvy with the ability to learn and adapt quickly to new systems and software.
- High school diploma or equivalent; additional technical certifications are a plus.
To apply, please submit your updated resume and a cover letter detailing your relevant experience in call center support and technical help desk assistance.
Work Authorization- EAD (H4 & GC); GC; US Citizen
Job Types: Full-time, Contract
Salary: $20.00 - $30.00 per hour
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Total: 4 years (Preferred)
- Call Center Support: 3 years (Preferred)
- Help Desk technical Support: 2 years (Preferred)
Work Location: Remote
