Scheduler (Monday to Friday 8:00am to 5:00pm)


 

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Essential Functions:
  • Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
  • Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
  • Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
  • Creates modeless case pan; coordinates with digital team for model printing.
  • Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
  • Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases.
  • Informs next work shift team of important production updates, including necessary management team.
  • Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
  • Utilizes GO Location Scan to keep track of cases location and status on production floor.
  • Prints/reprints prescriptions from work order/case tracking system as necessary.
  • Timely scans cases to update location tracking as cases move are moved to different locations.
  • Assigns cases to Dental Technicians through DL Touch.
  • Monitors Outlook email inbox.
  • Performs other related duties and projects as business needs require at direction of management.
Pay Rate: $18/hour-$18/hour

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