Behavioral Health Care Coordinator

 

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At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit more about this role:

Devoted Medical was founded on the belief that if we treat each member like we would our loved ones, we can improve healthcare experiences and outcomes for our patients. The Behavioral Health Program is at the heart of this goal.

Devoted Medical has designed a Behavioral Health program to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Members with Behavioral Health conditions often lack access to high-quality care because of lack of access to community resources or personal barriers associated with their behavioral health needs that prevent them from following through to seek care.

We are on a mission to provide well coordinated behavioral health care to Devoted members. Our team combines short term intervention alongside seamless care coordination to support our members securing, and staying committed to community behavioral health intervention.

As a Behavioral Heath Care Coordinator you will have the opportunity to provide care coordination services to members referred for Behavioral Health support.

Job duties will include:

• Serve as Behavioral Health’s “Care Traffic Controller,” working closely with patients’ PCP and other devoted teams to facilitate and track resolution of clinical needs, such as locating in network behavioral health services, scheduling appointments, collaborating with members to secure ongoing care in their community and medical record requests
• Assist physicians, nurse practitioners and social workers in reviewing patient panel needs and expediting/prioritizing key care coordination tasks
• Monitor new referrals and completed telephonic patient outreach and engagement
• Telephonic patient check-ins
• Prepare for, and actively participate in, weekly Interdisciplinary Team Meetings, helping the team to identify high risk patients, resource needs, and next steps
• Provide continuous administrative and outreach support for patients transitioning from Devoted’s Behavioral Health team to longer term care in their community, ensuring safe, smooth transitions
• Coordinate relationships with community behavioral health partners including locating and confirming in network and community based providers and services as well as performing outreach and engagement with these services

Attributes to success:

• Highly organized and detail-driven
• Works well in a fast-paced environment with firm deliverables and timeframes
• Curiosity to recognize process deficiencies, recommend improvements and partner to implement solutions
• Excited to be an active participant and do what it takes to achieve fast-paced forward progress
• Preference toward collaboration and preventing silos; be a team-player and able to work in a cross matrix setting

• You are comfortable working with patients by phone
• Agility and collaboration are critical to your success - we are a new organization and have a start-up mentality
• You are comfortable learning new technologies including electronic health records and different computer platforms, operating systems and programs (Google Chrome, Google Sheets)
• You have a passion for supporting the delivery of healthcare that we would want for our own family
• You enjoy a fast-paced, high-energy, growing organization

Desired skills and experience:

• Prior experience working in a behavioral health setting
• Bilingual preferred (English/Spanish) but not required
• Geriatric experience or experience coworking with a Medicare population
• Health insurance experience, particularly Medicare Advantage
• Prior experience working with complex patients and/or underserved populations

Skills and experience:

Must haves:

• Bachelors degree or in health sciences or related field and 3 years’ work experience in a healthcare setting
• Two (2) years of experience in behavioral health
• The ability to comfortably multi-task: you’ll be listening, talking and typing all at the same time
• Team player mentality with a can-do attitude
• Comfortable working with internal and external stakeholders to advocate for our patients

Salary Range: $22 - $29 per hour

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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