Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
· National Customer Service Association All-Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
$ads={1}
Locations
Must be located within the Continental United States
Summary of Role
Responsible for providing administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up; meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule; thoroughly document activities providing updates to supervisor as required.
Your Success
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Pay Rate
Hourly rate starting at $15.00 per hour.
Hours/Shift
This position is full-time (40 hours/week) Monday - Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.
Job Summary
Administrative Functions - Participate in a variety of department activities ensuring adherence to department procedures and established timelines
*Provide administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up
*Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information and communication with members via email
* Meet with assigned supervisor to discuss scope of activities that are to be completed
* Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
* Based on department need, exercise exceptional customer service skills in an effort to optimize each contact with the member
* Ask necessary questions, assist multiple departments or managers with projects ensuring to prioritize requests based on level of importance
* Thoroughly document activities providing updates to supervisor as required
* Escalate activity issues to supervisor ensuring they are brought to resolution
Project Participation - Participate in the activities associated with a variety of departmental projects.
* Prepare reports, material and documentation
* Create organized project files
* Provide project lead with status reports throughout assigned projects
Team Interfaces - Establish and maintain a professional relationship with team members and department contacts.
* Cooperate with team members to meet goals or complete tasks
* Escalate work flow and communication issues to supervisor
Minimum Requirements
Education
* High School Diploma or GED required
Experience
* Minimum 6 months education or work experience in related area is preferred.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2023:
- National Customer Service Association All-Stars Award: Service Organization of the Year.
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
- Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
- National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold, COVID Staycation Ideas brochure
- MarCom Awards: Platinum, 2021 Well-being Calendar
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
Job Types: Full-time, Part-time, Seasonal, Temporary
Pay: $15.00 - $18.00 per hour
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
Work Location: Remote
