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The ideal candidate will demonstrate exemplary customer service skills, a passion for and ability to serve a diverse population, as well as demonstrate the ability to take initiative, lead a team, and exercise tact and diplomacy when potential conflict arises with library patrons. The successful candidate will embody the department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the values of the City's Approach to Public Service - Commitment to the Community, Excellence through Teamwork, and Doing the Right Thing the Right Way.
- Separate Promotional and Open (external) Eligibility Lists will be established.
- The Promotional Eligibility List will be comprised of current City employees (full or part-time) who meet the minimum qualifications and successfully complete any required selection processes.
- The Open Eligibility List will consist of external applicants who meet the minimum qualifications and successfully complete any required selection processes.
- The Hiring Department will consider the Promotional Eligibility List prior to considering candidates on the Open Eligibility List.
The City of Ontario's Community Life & Culture Agency endeavors to meet the Ontario City Council goal to "encourage, provide or support enhanced recreational, educational, cultural and healthy city programs, policies and activities." Community Life & Culture does this through a comprehensive array of programs, activities, services and events available through the Housing Services, Library, Museum, Arts & Culture, and Recreation & Community Services Departments.
The Ontario City Library has been serving the public as a City department since 1894. The Ovitt Family Community Library and Lewis Family Branch contain over 315,000 items, including books, magazines, newspapers, DVDs, audio books, kits and a local history collection. A wide variety of technology is available for the public including internet, several software, eBooks, and state-of-the-art technology through Lightspeed makerspace that offers access to equipment such as 3D printers and a laser cutter. The library offers a wide variety of programs and services for all ages including early literacy, Veterans Resource Center, adult literacy tutoring, workforce development training, and the Robert E. Ellingwood Model Colony History Room.
The City's vision for the future is very exciting, and we foresee tremendous growth within the year(s) to come. We invite you to learn more about the City of Ontario by reviewing the City’s website. A few useful links are listed below, including a link to the City’s 2023 State of the City video.
2023 State of the City (Video link)
Ontario Plan (The City’s Comprehensive Business Plan for Development)
Smart Ontario (Information about recent City projects)
Downtown Ontario (What to do in Downtown Ontario)
The essential functions typically performed by the Library Clerk include the following:
- Serves at public circulation desks checking library materials into and out of circulation, registering library patrons, collecting fines, and handling basic monetary transactions.
- Assists the public by explaining basic library procedures for registration, circulation of library materials, and locating library items as needed.
- Explains procedures for the late return of library materials and prepares delinquent materials and reports for collections.
- Provides technical assistance to customers using electronic resources.
- Prepares and maintains reports, records, monthly statistics, activity reports, and other materials as necessary.
- Elicits cooperation of library patrons in observing library rules and regulations.
- May inspect, clean, and mend library materials; may assist in selecting, ordering, processing, and distributing library materials and supplies; may assist in copy cataloging of library materials; and may drive library vehicles to deliver materials to branch locations.
Education
High school diploma or recognized equivalent.
Experience
Six months of clerical support experience.
Licenses
Valid Class C California driver's license and an acceptable driving record at time of appointment and throughout employment.
Special Requirements
The ability to work evenings and weekends.
Desirable
Customer service experience in a retail environment.
Circulation experience in a library setting.
Ability to speak Spanish.
How to Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account; otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Application Process
Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required certifications may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.
Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.
Supplemental Questions
To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions.
The City of Ontario values the health and wellness of our employees and their families. We understand benefits are an important part of your total compensation and we take pride in offering a comprehensive benefit package. Please check out our excellent benefit packages here www.ontariocityemployees.org.
Depending upon the assignment, employees within this classification may fall under the Part-Time Compensation and Benefits Profile or be represented by Teamsters Local 1932. For a list of benefits of benefits offered, please review the applicable benefits brochure.
Part-Time - https://www.ontarioca.gov/sites/default/files/Ontario-Files/Human-Resources/benefits/2022%20Benefits/Part-Time%20Guide%202022%20FINAL.pdf (Download PDF reader)
Teamsters Local 1932 - https://www.ontarioca.gov/sites/default/files/Ontario-Files/Human-Resources/benefits/2022%20Benefits/Teamsters%20Guide%202022%20FINAL.pdf (Download PDF reader)
