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ABOUT US
The Savings Group (RateGenius) is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customer's auto loan prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. We enable smart decisions on the journey to financial success.
WHY WORK WITH US
We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developing our talent to become successful leaders. Our core values of Integrity, Grit, and Optimism help us create a collaborative team mindset and a better place to work.
SUMMARY
The Titles Closeout Specialist is responsible for assisting the titles department with vehicle title follow up with various jurisdictions, notating and dispositioning each application into the appropriate status in the applicable The Savings Group system of record. This position assists in the overall portfolio management for titles with follow up through various means but not limited to checking motor vehicle records, DMV/county outreach, lender outreach and phone calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:
- Understand and demonstrate the principles of The Savings Group’s Mission, Vision, and Values.
- Works individually assigned lists of applications in ‘at DMV’ status for review of title status.
- Maintain system of record in accordance with department processes.
- Understands or can learn the basics of title transactions and jurisdictional differences.
- Maintains excellent job knowledge of the processes, products, systems, compliance, and company information, as well as continual professional development through personalized training with management, classes, conferences, seminars, workshops, etc.
- Recording notes and appropriately updating status based on title follow up.
- Manage email distribution for all title close out requests from departments within The Savings Group.
- Manage the overall title close out for The Savings Group.
- Must maintain quarterly production goals for this role. Monthly goals to be given at the beginning of each quarter and may vary based on skill level, volume, and departmental need.
- Other duties such as business needs dictate.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, and ABILITIES
- Education: High school diploma or equivalent required.
- Experience: Minimum of one (1) year of general office or customer service experience.
- Language/Communication/Interpersonal: Strong verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and all levels of management.
- Mathematical Skills: Ability to calculate figures, proportions, and percentages.
- Analytical: Detailed-oriented with excellent organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
- Technical: Comfort with Microsoft Office, keyboarding/computer skills, heavy computer, and phone usage.
- Other: Elevated level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.
BENEFITS
- Paid Time Off and Paid Holidays
- 401(K) Retirement Savings Plan
- Four Health Insurance Plan Options
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Dental and Vision Insurance
- Short and Long-term Disability and Life Insurance
- AccessPerks – America’s Largest Employee Discount Network
- Casual professional work environment
COMPENSATION:
The Titles Closeout Specialist position pays $18/hr.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
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