Providers of private luxury at-home care; supporting our clients to live independently in their own homes - just how they want to.
Job description
As a growing and dynamic team and business the role may be varied and we very much all support each other when needed. The role would suit an individual who has attention to detail, is well presented, and has a passion to learn and develop.
Why you’ll love working in our team:
As a private provider of care at home we offer choice and make it possible for the elderly to remain in their own homes. A rewarding and fulfilling career making a difference in people’s lives.
Grow with us: We want to support people to develop their careers with us. Attend additional training and progress their roles to suit their skill set.
We take care: As the winners of care employer of the year in Leicester and recent finalists in the Great British Care Awards, we believe looking after our employees is as important as our clients.
Perks: Pension, free EAP Employee Assistance Program to help with all areas of life offering professional guidance; discount scheme in many high street brands, team events, and bonuses, and daily free tea and coffee – cakes and biscuits a must!
What you’ll do: This role is to support the front of house, reception, answering the phone, and general office administrative duties.
Responsibilities and Duties:
- Provide a positive reflection of Home Instead Charnwood to everyone you encounter - first impressions and meet and greet in the shop when at reception
- Ensuring that everyone that encounters Home Instead Charnwood feels positive with the interaction; clients, Caregivers
Reception General:
- Answer the phone in a friendly and professional manner in the first person, direct calls to the most appropriate person, take messages, record and follow up
- Monitor the signing in and out of people for our records when on the front desk
- Monitor the CCTV via an app when working weekends etc if required
Networking and brand awareness:
- The key objective is to raise brand awareness and develop key relationships with professionals in the community that will refer potential clients to us.
- Sell Home Instead through presentations/workshops, highlighting the benefits of Home Instead Charnwood
- Communicating new product incentives for prospective clients including all our new innovative equipment (home aware)
- Identify potential new clients and pass on information
- Attending meetings, with groups in the local community that may be interested to learn about our services
- Attend and exhibit at local fetes in the community and industry events if needed.
- To undertake all networking activities in the community to get our brand recognized locally
- Be an extremely motivational and enthusiastic face of the company out in the community
- Record all contacts and networking through our RPN networking app and portal
- Keep in touch regularly with these relationships to build and strengthen ie send Xmas cards, Easter cards - new events newsletters
- Follow a monthly/quarterly strategy to ensure relationships are maintained and strengthened
Marketing and Social Media Support:
- Ensure our website is current and up to date (new team members, news stories, etc)
- Post on FB daily stories about us
- Use social media platforms including FB to form marketing campaigns for client growth
- Manage Google my Business and ensure 2 new reviews a week
- Monitor Google Analytics (we have a digital marketing agency that manages the complicated stuff!)
- Support with the organization of printed or event marketing admin
- Hold one community event each month (to build brand awareness) – when appropriate to do so (ie dementia coffee morning at the shop)
- Monthly PR campaign – seasonal themes and match shop window displays, trees
- Quarterly Press paper campaigns (write newsletter)
- Monthly theme ie Xmas jumper day and client enhancements
- Consider posters marketing messages monthly / quarterly
- Ensure all local areas have our poster featured
- Consider paid for and ad-editorial marketing
General Office:
- Create Client sales packs
- Administration and PA responsibilities to the Director and GM
- Orderstationary / PPE / consumables ie team and coffee / and monitor to budget
- Monitor the health and safety/first aid/fire officer requirements of the office
- Ensure all the relevant certificates are present and visible if required (or filed) ie insurance / CQC / ICO / Business Continuity plan
- Ensure the pool cars - minis are booked in for services / MOT/maintenance and source annual insurance quotes
- Ensure the team has completed disclaimers allowing them to drive the minis
- Manage providers: printers (inception), gas and electric EDF, water, etc
- Ensure necessary fire drills/records and alarms are in working order
- Annual electric PAC testing
- Ensure a clean and tidy office environment at all times
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
